This is our 2nd time dealing with Kendal Air, only this time for a Heating issue instead of an AC issue. Both times, Kendal Air gave us outstanding service. This time, Micah was our tech. He was thorough, explained some of the issues that he was seeing to me, showed me the reading on the meter as to the parts in question to show that it was a weak or blown out part, and assisted in repairing the issue and having our heat restored. Very courteous, transparent, and thorough. I would recommend Kendal Air to others (and have already based on the past experience). A++!